How to cancel your reservation

 

Safety and security remains our highest priority, and we continue to closely monitor the situation in the Middle East. We understand the impact travel disruption can have and would like to reassure our guests that we will continue to offer flexibility during this time.

 

Our hotels across the region remain operational and welcoming guests. Modification and cancellation penalties may be waived for stays traveling to, from, or through the United Arab Emirates, Saudi Arabia, Oman, Qatar, Bahrain, Kuwait, Jordan, Seychelles, and Israel. This waiver is currently valid until May 31, 2026.

 

If your travel plans have been disrupted and you booked directly with Hilton – please visit Hilton.com or contact 1-800-HILTONS for assistance with your reservation. If you booked through a third‑party online platform or travel agency, please reach out to them directly for details on their specific policies.

 

Our teams remain on hand to support with any assistance you may need.

 

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Cancellation policies may vary depending on rate type, dates of the reservation, and individual hotel policies. Cancellations can be made online, through the Hilton Honors mobile app, by contacting the hotel directly, or by contacting Customer Support.

On the Hilton website:

1. Log in to your Hilton Honors account.
2. Select ‘Find Stay’ in the top right corner.
3. Scroll down to locate the stay under ‘Activity.’
4. Select 'View/Edit Stay' on the reservation that you’d like to cancel or review.
5. The cancellation policy section is found under the stay dates.
6. To cancel, select 'Cancel this reservation' found in the cancellation policy section.
7. Select ‘Cancel Reservation’ on the pop-up screen.
8. You’ll be redirected to the confirmation screen.
9. A cancellation confirmation will be sent to your email.

On the Hilton Honors mobile app:

1. Log in to your Hilton Honors account.
2. Select 'Stays' from the bottom menu to view your upcoming stays.
3. Locate the stay you’d like to cancel.
4. Select 'Stay details.'
5. Select 'Rate details & policies.'
6. Review your Cancellation policy under the Guarantee policy.
7. To cancel, close out of 'Rate details & policies' and select 'Cancel Reservation' at the bottom.
8. Confirm your cancellation when prompted.
9. A cancellation confirmation will be sent to your email.

From your reservation confirmation email

If you’re not a Hilton Honors Member, or prefer to use your confirmation email to cancel your reservation:

1. Locate your Hilton confirmation email.
2. Scroll down to the 'Your room information' section.
3. Select the 'Modify your reservation' link.

If you’re unable to find the email, click here to look up your reservation.

Late Cancellation Fee

Guests may cancel their reservations at no cost within the timeframe of the cancellation policy set by the hotel.
For reservations cancelled past the cancellation date, a late cancellation fee may apply, which varies by hotel.  

Refunds

If you paid a deposit in advance the refund is processed by the hotel that collected your payment.

• Refunds can take up to 30 days to be processed.
• Refund timing can vary depending on the hotel.
• For the most accurate information about your refund, please contact the hotel directly.

Need help?

Need help? You can also connect with a Team Member by selecting the ‘Chat Now’ or ‘Request a Call’ icon below.