Enhanced Security authentication

At Hilton, protecting your personal information is our top priority. That’s why we’ve added Enhanced Security to your Hilton Honors account. This added layer of protection helps safeguard your account from unauthorized access and fraud. 

What is Enhanced Security?
Enhanced Security, also known as two-factor or two-step authentication (2FA), provides an additional level of security when accessing your Hilton Honors account. Along with your password, it requires a second form of verification in the form of a unique code sent to your preferred email address or phone number stored on your account.Why was Enhanced Security added to my account?
The safety and security of our Member and guest information is extremely important to us! Enhanced Security features were added to provide additional protection to your account and ensures that your personal information and Points are protected from fraud.
 

How to Manage your Enhanced Security Settings

Opting In

1. Hilton Honors Members can enable the Enhanced Security feature online:
2. Log in to your Hilton Honors account
3. Select your name from the top right corner
4. Select ‘Profile’ from the menu options
5. Select ‘Personal information’
6. From the right-side menu, select ‘Enhanced security’
7. Select ‘Setup enhanced security’
8. Select how you’d like to receive your verification code
9. Once you receive and enter the code, your account is enrolled in enhanced security 

Opting Out

While we strongly encourage you to enable enhanced security on your Hilton Honors account, you may also choose to opt-out:

1. Log in to your Hilton Honors account
2. Select your name from the top right corner
3. Select ‘Profile’ from the menu options
4. Select ‘Personal information’
5. From the right-side menu, select ‘Enhanced security’
6. Select ‘Edit enhanced security’
7. Select ‘Remove verification’
8. A pop-up box will appear to confirm that you’d like to remove verification
9. To proceed, select ‘Remove Verification’
10. A verification code will be sent to your preferred contact method
11. Once you receive and enter the code, select ‘Submit’
12. Enhanced security will be removed from your Hilton Honors account

Update your contact information 

To view or update your verification method, sign in to your Hilton Honors account and visit your Profile page. 

If you would like to change the phone number or email address where you receive security codes, click here to update your contact preferences.

FAQs

Will I be prompted for Enhanced Security every time I log into my Hilton Honors account? 
No. For most users, Enhanced Security is only activated when attempting certain types of transactions. If you routinely use the same device for transactions on your Hilton Honors account, you may receive Enhanced Security prompts less frequently. 

How long does it take to get the code?
The code should be sent within 2 minutes to the email or phone number associated with your Hilton Honors account. 

How do I pass Enhanced Security if am unable to access the email or mobile number associated with Enhanced Security verification?
If you’re unable to access the contact methods associated with your Hilton Honors account, you may request to receive an immediate call from customer support by selecting the 'Call Me' button or the 'Chat with Us' box available at the bottom right corner of this page to connect to an agent who can help.

I'm having problems accessing Enhanced Security. What should I do?
If you don't see the verification email, check your Spam or Junk mail folders. The email should include the 6-digit code needed to log-in to your Hilton Honors account. The code expires 10 minutes after it has been sent. If your code has expired, select “Resend code” at the bottom of the Enhanced Security prompt to request another one.

Tips:

• If you aren't receiving the 2FA code via email, create a contact for noreply@h6.hilton.com to allow for Hilton emails. 
• Confirm that you have the correct email address on file with Hilton Honors. If you’re still unable to locate the verification email, please contact Hilton Reservations & Customer Care at 1-800-4HONORS.

What happens if I receive an authentication code that I did not ask for?
Should this happen, there is a possibility that someone is attempting to compromise your account. We recommend accessing your account and changing your password as soon as possible.