Committed
to You

Hilton’s Commitment to You

Travel looks a little different right now, but our priorities remain the same. We are still committed to providing you a safe and relaxing hotel stay at all our hotels around the world. That commitment starts with looking at our services and processes to take steps to deliver the safest and most enjoyable experience possible.

Our Initiatives

Hilton CleanStay

We’re pioneering a new standard of hotel clean. We’ve partnered with RB, maker of Lysol & Dettol, to develop the new Hilton CleanStay program as part of our commitment to providing our guests complete peace of mind during their stay at any of Hilton’s 18 brands.

Supporting Our Guests

As many destinations begin to re-open, we are supporting your current and future travels with updated policies, new procedures and many of the same great benefits you’ve come to enjoy.

Hospitality in Action

Throughout our 101-year history, Hilton has provided hospitality and support to communities in need. The COVID-19 outbreak is no exception. Our hotels around the world continue to amaze us with their local stories of light and warmth at this time.

Hilton CleanStay

We understand that our guests’ expectations for hotel cleaning and disinfecting have changed. That’s why we’ve taken additional measures beyond our industry-leading cleaning standards by partnering with RB, maker of Lysol & Dettol, to develop our Hilton CleanStay program. This innovative program builds upon our already rigorous cleaning standards by providing enhanced training for Team Members, increased cleaning of public areas and adjusted food & beverage service, to ensure our guests enjoy a worry-free stay. To learn more about Hilton CleanStay, read our full press release here.

Supporting Our Guests

Travel Plan Flexibility

Travel Plan Flexibility

We’ve made adjustments to our reservation policies to provide you with maximum flexibility while travel remains restricted in many parts of the world. For peace of mind of our guests, all individual reservations–even non-cancellable stays–for dates on or before June 30, 2020, are eligible for a full refund. Also, any new bookings booked from now through June 30, 2020, are eligible for free changes and cancellations.

Price Match Guarantee

We know now more than ever you want to know someone has your back. That’s why we continue to offer our Price Match Guarantee. If you find a lower qualified price* on another site, we will be happy to match it and give you 25% off that stay.

Price Match Guarantee
Price Match Guarantee

Price Match Guarantee

We know now more than ever you want to know someone has your back. That’s why we continue to offer our Price Match Guarantee. If you find a lower qualified price* on another site, we will be happy to match it and give you 25% off that stay.

Current Services and Amenities

Current Services and Amenities

Social distancing continues to be a recommended or required practice in public settings. For your safety, some services or amenities may be modified during your stay. Additionally, some states currently require face coverings in public areas, so we suggest bringing one with you. More information can be found on your visiting state’s website. As always, you can call our hotel Team Members directly to answer any questions before your stay.

The Hilton Honors App

Hilton Honors members continue to have access to more seamless and contactless experiences with the Hilton Honors App. Digital Check In and Digital key allow for a contactless check-in experience allowing  you to go straight to your selected room. Messaging Hotel Team Members, Contactless check-out and reviewing your receipt are also available features at select hotels. Join Hilton Honors and download the app for free.

The Hilton Honors App
The Hilton Honors App

The Hilton Honors App

Hilton Honors members continue to have access to more seamless and contactless experiences with the Hilton Honors App. Digital Check In and Digital key allow for a contactless check-in experience allowing  you to go straight to your selected room. Messaging Hotel Team Members, Contactless check-out and reviewing your receipt are also available features at select hotels. Join Hilton Honors and download the app for free.

Your Hilton Honors Points and Status

Your Hilton Honors Points and Status

We understand that earning and using Points is not possible for many of you right now, so we’re making a number of adjustments, including extending your status through the end of 2021.

Hospitality in Action

Hospitality In Action

 

1 Million Thank Yous

In partnership with American Express, we extended Hilton hospitality to frontline medical professionals donated rooms for them to have a place to rest while keeping their loved ones safe. Hundreds of thousands of room nights were booked by these frontline heroes. A discounted program continues to be available to frontline medical professionals through participating medical associations

World Central Kitchen

Expanding  on our partnership with American Express and a $1 million donation from them to José Andrés’ World Central Kitchen (WCK), we were able to provide fresh meals to healthcare workers staying at Hilton properties during the coronavirus pandemic.

Hospitality in Action

Throughout our 101-year history, Hilton has provided hospitality and support to communities in need. The COVID-19 outbreak is no exception. Our hotels around the world continue to amaze us with their local stories of light and warmth at this time.